1.1. These Terms and Conditions govern your use of the Website and the purchase of products from us.
1.2. We reserve the right to update, modify, or change these terms at any time without prior notice.
1.3. Your continued use of the Website constitutes acceptance of any changes.
1.4. We currently sell only in Canada; any future international expansion may lead to updates in these terms.
2.1. We make every effort to display product descriptions, images, and prices accurately, but we do not guarantee that all information is error-free.
2.2. All orders are subject to acceptance and availability.
2.3. We reserve the right to cancel or refuse any order at our sole discretion.
2.4. Prices are subject to change without notice.
2.5. We comply with Canadian Consumer Protection laws.
3.1. We accept payment through Credit Card, Apple Pay and Google Pay.
3.2. All transactions are processed securely, and we do not store payment details.
3.3. Orders will only be processed upon successful receipt of payment.
3.4. We reserve the right to investigate and cancel any orders suspected of fraud.
4.1. We offer shipping within Canada.
4.2. Estimated delivery times are provided for reference and are not guaranteed.
4.3. We are not responsible for delays caused by couriers or customs.
4.4. Customers are responsible for any applicable provincial taxes and duties.
4.5. If we expand shipping to the U.S. or other countries, additional terms may apply.
5.1. Our full Returns & Exchanges Policy is available [here]. 5.2. For hygiene reasons, body piercing jewellery is non-returnable and non-refundable.
5.3. Custom or personalized jewellery items are non-refundable unless defective.
6.1. We offer a [number]-month warranty covering manufacturing defects.
6.2. The warranty does not cover damage caused by misuse, normal wear and tear, or accidents.
6.3. Repair services may be available at an additional cost outside of the warranty period.
6.1. We do not offer any warranty on our jewellery.
6.2. If an item arrives damaged or defective, customers must contact us within 48 hours of delivery.
6.3. Customers must provide clear photos and a video showing the defect.
6.4. We will assess the issue and determine if a replacement or repair is warranted.
6.5. If approved, we will provide further instructions on returning the defective item.
7.1. All content on the Website, including images, logos, and text, is our intellectual property. 7.2. You may not use, copy, or distribute our content without prior written permission.
8.1. We are not liable for any indirect, incidental, or consequential damages arising from the use of our Website or products. 8.2. Our total liability shall not exceed the amount paid for the product purchased. 8.3. We are not responsible for any allergic reactions or sensitivities to our jewellery materials; customers should review product descriptions carefully.
9.1. Your privacy is important to us. Please refer to our Privacy Policy for details on how we collect and use your information in compliance with PIPEDA (Personal Information Protection and Electronic Documents Act).
10.1. These Terms and Conditions are governed by the laws of Canada and the province of Quebec.
10.2. Any disputes shall be resolved in the courts of Quebec.
10.3. We encourage dispute resolution through mediation before pursuing legal action.
11.1. We are not responsible for any failure to perform due to causes beyond our reasonable control, including but not limited to natural disasters, strikes, supply chain disruptions, and government regulations.
12.1. Currently, we only sell within Canada. If we expand to the U.S. or other markets, these terms will be updated to reflect additional regulations and requirements.
If you have any questions about this Privacy Policy, please contact us at:
[email protected]
327 rue Dubeau H4N 1B2
514 663-623
